At Venice Nail Spa, we are always looking for meaningful ways to elevate your experience. Our goal is to provide the highest level of care in a welcoming, safe, and relaxing environment. Please review the following policies and updates to help us ensure a seamless experience for all.

Appointments & Arrivals

• Booking: We recommend booking in advance to reserve your preferred time and technician. Walk-ins are welcome when available.
  
  

• Arrival Time: Please arrive 5–10 minutes early to check in and unwind before your service.
  
  

• Late Arrivals: A 10-minute grace period is allowed. Arrivals after this may result in shortened service or cancellation.
  
  

Cancellations & No-Shows

• 24-Hour Courtesy Notice: Please notify us at least 24 hours in advance for any cancellations or rescheduling.
  
  

• No-Shows: While there is no fee for missed appointments, frequent no-shows may require a deposit for future bookings.
  
  

We deeply appreciate your communication so we can better accommodate all guests.

 New Hygiene & Comfort Enhancements

• Single-Use, Disposable Tools: For your safety and comfort, we now use disposable files, buffers, and other tools for all services. This reflects our ongoing commitment to hygiene and care.
  
  

• Hand Washing Policy: All guests are kindly asked to wash their hands before receiving services to help maintain a clean and welcoming environment.
  
  

• Complimentary Beverage: We offer one complimentary drink per visit. If we happen to miss it, please ask your technician—we’re happy to serve you.
  
  

Thank you for supporting these thoughtful upgrades to your experience.

Service Guarantee

If you are not completely satisfied with your nails, please let us know within 3 days so we can offer a complimentary fix.

Please note:

• Our guarantee does not cover regular polish, breakage from accidental trauma, or self-inflicted damage (such as biting or filing).
  
  

• If you’d like to change your color or design during a fix, an additional charge will apply.
  
  

• If you cannot come in within 3 days, please contact us right away so we can make arrangements for your next visit.
  
  

• Concerns reported after 3 days may be subject to a service fee.

We’re committed to your satisfaction and are always happy to assist.

Refund Policy

• All services and product sales are final.
  
  

• We do not offer refunds, but we are happy to work with you on a solution if something isn’t right.
  
  

Payment and Pricing

• We accept cash, major credit/debit cards, mobile payments, and gift certificates.
  
  

• Gratuity is not included and is appreciated in cash or via card.
  
  

• Prices are available in-salon and online and are subject to change based on nail length, shape, or design complexity.
  
  

Gift Certificates

• Must be presented at checkout to be redeemed.
  
  

• Not redeemable for cash or toward other gift certificate purchases.
  
  

• Non-refundable and expire 1 year from purchase date.
  
  

• Not valid with other promotions and void if altered, transferred, or resold.
  
  

Promotions and Discounts

• Offers may not be combined with other deals or gift certificate payments unless otherwise specified.
  
  

• Promotions are subject to change at any time.
  
  

Children and Guests

• Children are welcome when receiving services. For safety, those not receiving services must be supervised at all times.
  
  

• Please note, seating may be limited for additional guests.
  
  

Privacy Policy

Your personal information is kept confidential and used solely for salon-related communications and services. We value your privacy and trust.

Venice Nail Spa Policies